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  • HORRIBLE! I had a scheduled appt at 10am on Saturday. I received an Email notice sent an hour before there scheduled arrival time, that they were going to be late, that I just happened to check. I re-arranged my entire schedule since I was having a dinner party at my house that night. I responded with my disappointment in such a late notice the fact that I did not deserve a phone call for such an important change. Email is not an acceptable means of immediate communication. 2 hours later I received another Email back stating they MAY not make it at all, once again no phone call. She said she would see if another team could come over, but then also made mention to the fact that she was booked out until December and was too busy to come another time. I got the sense that she was not only canceling that day, but also with absolutely no intention of an attempt to reschedule or fit me in elsewhere? I immediately tried calling them several times with no answer, left Voicemails, and responded by Email asking for a phone call to discuss the situation in person. I never got the courtesy of a single response. Aside from the fact it was probably too late, and that there was still a looming possibility of 2 different teams coming over to my house, and also because I never got an absolute cancellation, I couldn't call anyone else in their place. I had to have my dinner party that evening in a dirty house. The excuse I got was that "her car broke down when she (Lana) took her daughter and her daughter's 'BFF' to breakfast" that morning - rediculously unprofessional, and sounded more like a hangover to me. I cannot believe the level of unprofessionalism I received. I mean, really, not even a phone call or any kind of courtesy response after treating a customer like that? Wow
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