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| - To whom it may concern,
This morning Saturday, October 25th, 2014, myself and a group of 3 others visited your Denny's location in Las Vegas, NV at 12:20 am. (Address: 7071 W Craig Rd #101, Las Vegas, NV)
(12:20 AM) When walking in the door we were not greated, nor even aknoweledged.
(12:30 AM) Only when another group of four walked in the door did the hostess come and take the group behind us to their table and left us standing at the doors.
(12:35 AM) We were finally asked the number of people in our group. At which time she said she would be back after clearing a table for us.
(12:40 AM) We were seated and asked for our drink orders before we had our menus in hand. We asked her for waters so we could decide on drinks while she got the waters.
(1:15 AM) Another waitress, Irene, came by the table and asked us if we had ordered our drinks and we let her know we had asked for waters from the other girl and still had not recieved them 35 minutes since sitting down. She than took our drink orders - melted/watered down Iced coffee and said she would be back to get our meal order in a minute. And we did not get the waters we asked for 35 minutes before.
(1:30 AM) We stopped Irene to ask her if she could get us hot coffee instead because our previous mentioned Iced coffees were still sitting there full because they were very bad. She got us new coffees right then and again said she would be back to get our meal order in a minute.
(1:45 AM) She finally came to get our order taken. And, we told her that we needed a strawberry milkshake to go when we got our check in a styrophome cup.
(1:55 AM) Our food was made and left to sit in the plate warmer. Did not see either waitresses anywhere...
(2:15 AM) The cook comes out of the kitchen to take our plates out because they'd been up in the window for so long and not picken up - still no sign of the waitresses. He tries to hand them to the wrong table - who have been sitting there 30 minutes without their drinks even ordered.
(2:20 AM) Our food is placed on our table by the *no name tag* watress. The fries are cold. The toast is soggy. No drink re-fills and no water glasses still given. We asked for syrup and honey mustard.
(2:22 AM) She brought one honey mustard. And I asked again for syrup to which she scoffed and walked off..
(2:30 AM) Asked again for the other honey mustard and the syrup to which the *no name tag* replied: "You are NEEDY." than walked off and brought back only the syrup... Still no offers for drink refills on all of our empty cups.
(2:45 AM) We were all done eating. Drinks and plates all empty - besides the food we decided not to eat because it was too burnt or soggy or cold.
(3:00 AM) Irene came by and asked if we wanted our check. She than took our dirty plates and added them to the table behind ours stack of dirty plates from an hour before when the other table left.
(3:05 AM) Check was brought to the table and offered up our credit card to pay the bill.
(3:20 AM) Irene finally showed up with the paid check and credit card totalling $57.11 and asked for the tip part to be filled out and for it to be signed.
(3:22 AM) Irene came back to get the signed copy of the receipt and saw that she was left with a (generous - in reference the service we received) 89 cent tip - making our total come to $58.00. She said "I only get an 89 cent tip?" to which I replied "Yes, our service tonight between you and the other girl deserved that." and she said, "You think I was only worth 89 cents?" and I said, "Yes." So she picked up the signed copy and the customer copy and stormed off..
(3:25 AM) We exited the door and left.
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