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  • I had an issue with a GoAT&T phone, with overheating and poor battery charge hold, The first representative checked the battery and said nothing looks wrong. How in the world she could know that from a five minute check, I'm not sure. I asked to speak with a manager. Rosa, who came over, was completely unhelpful. I'd have to take the $40 phone to a service center. When I asked her if I could have a credit considering it's overheating, instead of giving a sincere, sorry, answer she began to play a mind game. She said, with a gloating smile, credit for what!? Excuse me, what am I in the store for? This young lady, Rosa needs some customer service training. How she became a manager I have no idea. She is certainly not reflective of the kind of customer service I received at that very same store several times.
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