We had a reservation for 12 people for my wifes birthday. I called to confirm, was all set. I asked them to make sure they have a bartender because we are coming for happy hour. We have been there before and no bartender till later. I was assured it was all set. We arrived and there was no bartender. The hostess called the manager who showed up about 20 minutes later to play bartender. Unfortunately the manager couldnt keep up, some waited over 45 minutes for a drink. The waitress didnt know what to do except to keep apologizing. Flora the waitress felt sincerely bad. The manager on the other hand needs to take lessons in customer service. Lets just keep it at rude and obviously didnt care. He just lost 12 peoples business. If I were the owner he would be gone. Very poorly ran business.