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  • Horrible! Never order pick up!!! They fuck it up every time. Even after you tell them to please make sure it's done right because you've had issues in the pass where it was wrong. My husband placed his order at 8:20. He arrives and pays at 8:43. He he notices that his country fried steak has the gravy on top, which he ordered on the side. So he informed the cashier and she stated we can remake it. At this point my husband was like whatever I don't want to because other food would get cold. So he gets in to his car and he checks the whole order just to make sure. Sure and be behold the kids meal was wrong. So he goes back into IHOP and has them fix the whole order. He waits other 10 min. The cashier gives him back the order and assured everything was in there. At no point while he was waiting did a manager ever talk to him. To even offer a apology for the inconvenience. So he arrives at the house 9:15 he starts giving everybody the food and to find out that they didn't give us the full stack of pancakes we ordered. So now obviously he's livid. So I call IHOP and speak to a manager and tell what happened and that's it's not the first time. I told her I wanted a refund and she says that they don't do refunds. I told her I wanted to return everything and a refund. She told me the only thing she could do was give me two free entrĂ©es and next time when I call to asked to speak to a manager and put in my order with them to make sure it was done right. That's sad that I have to talk to a manager to maybe ensure that my order comes out right. I told her I didn't want that I just wanted to return everything. She's like the two free entrĂ©es it's like it's $16 I started to laugh and say OK but I paid more than that. How is that helping me. We didn't even eat the food. Because by now the foods cold waiting to see if I could to to a manager to return. So, now I'm out of food and money. I will NEVER go to this location again. I'm going to contact the general manager because this is ridiculous!
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