Let me tell you a story. I was stranded today waiting for the tow truck driver with 2 of my grandchildren in the car. I call Big O Tires on Lindsay and Warner, gave my situation and 1st name. He offered to come pick up myself and my grandchildren so we didn't have to wait that long. This is above and beyond what I expected!!!! His heart was in his customer's concern being frustrated as I was, he had a calm demeanor and a great concern of us being out in the heat. Fortunately , the grand-kids got picked up by there Mom, I waited for the tow truck. When I walk in the door, He remembers my 1st name and situation without me even saying anything. WOW! Then knowing how busy this store is and the workers all trying to take care of everyone without a wait, I decided to leave my car there at the store. He offers me a ride home if I am not able to get one. Who does this anymore without expecting a fee to pay them. Every one always charges $$$. It is so nice to go to a place a business where the customer and their situation come first. This is the 2nd time I have been so pleased with the service and the friendliness of the staff. They have my business by 1st choice the rest of my life.