I have to agree with Alex K. SIMERRA PROPERTY MANAGEMENT IS A JOKE.
If you are wondering why your building management is rude and ignorant, you're probably dealing with them.
Since my building switched to Simerra, it has been a living nightmare. I purchased an ebike and they would not let me charge it anywhere in the building or use a bike rack. This left me with no choice but for me to charge it at a friend's garage every other day. On top of that, when I leased a parking spot, they would not let me put my ebike behind my car (although it was located well within the vicinity of my parking spot). They insisted that I lease another parking spot at 150/month or else, they were going to remove it. When I told them that they have to provide proof regarding their "reasons" on why I had to remove my bike, the property manager hung up on me!
I cannot wait for them to be removed as our property management and here is more proof on how terrible they are:
http://simerrapropertymanagement.blogspot.ca/2010/08/simerra-property-management.html
http://www.complaintsboard.com/complaints/simerra-property-management-inc-ontario-c356298.html
Good riddance!