I usually "dine in" at Arriba's and am always 100% satisfied but last night I decided to order take out and boy! was I highly disappointed. (Ordered: 4 shredded beef tacos with chips)
I got home, opened my container of food, bit into my shredded beef taco, and what I tasted was "old food or overcooked" (hard, dried out beef). I should have known something was wrong because the take out container is usually so hot on the bottom, I can't hold it. Not this night! The chips were cold too. I immediately drove back to the restaurant and asked to see a manager. The so called "manager" walked to the front and just stared at me like "what do you want". I told her how disappointing I was with my order and that my food was old. She opened the container and said "well i tasted all the food this morning and everything was fresh" (so I'm a liar now)?.
She then opens up the taco and sees the meat and says nothing. This woman didn't even attempt to make a move towards the kitchen to make me fresh tacos. I had to ask her to re-make the food. She takes the container and heads towards the kitchen. She comes back with the SAME containers only this time with new tacos. She hands them to me and stares. I said "let me check them and can I also get fresh chips?". She leaves again, comes back and hands them to me like "leave already".
The entire time this "Manager" doesn't apologize for the inconvenience, even attempt to try to make the situation better by asking "what can I do to make this better". She was young and was not experienced whatsoever.
***I recommend that if you go to Arriba's, BE SURE TO DINE IN!!!!!! or if you order take out CHECK THE FOOD AT THE COUNTER.