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| - Beautiful morning, last day in Vegas, woke up feeling like having another great breakfast before going back home. Walk up to a restaurant with a smile on our faces, positive attitude in anticipation of enjoying our breakfast at The Cafe... 1 hour later, we are leaving in disappointment.
Why? Well a couple of things...
a. I understand mistakes happen and dirty silverware can land on someone's table... but, please, don't have an attitude towards your customer. At least say I am sorry and run to get a fork from the kitchen and not from the table behind me... This is basic customer service!
b. When a customer asks a question about their coffee, instead of asking "isn't that what you have ordered?" just be curious and see if there is anything wrong with it!
c. When a customer orders a steak, one thinks of a cut full of meat and not just fat! 75% of the steak that was served with breakfast was left on the plate. There was practically no meat in it.
d. Crab Egg Benedict? Hmmm, I see an egg but what about the crab??? Ok, ok, one flake of the crab will count...
So many things in one hour....and only one question I was leaving with: why on our last day we had to go through such bad experience...
Ulyana
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