About: http://data.yelp.com/Review/id/G620BsAucBC-ZI0IEtX8DA

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-04-28 00:00:00 (xsd:dateTime)
itemReviewed	Moar Lawn and Landscape
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	High price for subpar service. I originally hired the company when it was Blue Gecko - the owner Aaron was fantastic. He personally visited my property to meet with me and discuss the service plan for my pool. I never had any issues with my weekly service and always had proactive communication. When a repair was needed and Blue Gecko was not available to repair it in a timely manner Aaron was able to recommend another company to take care of the repair. Once the company was sold or a partnership was formed with Moar, the service went downhill. The first issue with more occurred when I discovered the pressure gauge was broken at my filter housing and there was a minor leak for over two weeks. They never so much as recommended a repair to me - they simply quit reporting the pressure reading on my weekly service summary. At this same time I discovered bugs living and swimming in my pool so I submitted a service request via my online account; as I had previously been instructed to do. After a week and a half of not hearing back from anyone I called and spoke with the new owner Brent. I voiced my frustration and reminded him why I hired a pool company - so I didn't have to worry about it. After the phone call and at my next visit, the pressure gauge was repaired (without providing an estimate) but the bugs were never addressed. Just a few months later, I noticed that at least one of my weekly services was skipped. I e-mailed the company and asked if I would receive a credit for the missed service and never heard back. Again, I called the company and spoke with the owner. He assured me that the technician did visit my property but they had been having some problems with their automatic e-mail system. He did not address the fact that my pool had not been cleaned, my pump was not on like it normally is and my surveillance camera did not capture the technician at the property. At that time Brent did let me know that my dogs had become an issue for the technician. This was the first time I was hearing about this. At that time we had not yet come up with a solution to the technician servicing my pool with my dogs present. The following week I arrived home after working a 12 hour day to find that my pool looked worse than ever. There was a significant amount of debris on the bottom of the pool, there was a large twig stuck in the automatic vacuum and neither one of my skimmer/filter baskets had been emptied. When I e-mailed Brent photos and complaints he called me the next day. He indicated that he personally had visited my property and they were unable to complete service due to my dogs; again - this was not noted on my service report or in a phone call or e-mail. At that time Brent suggested that if I text him at 7am the morning of my service day each week he will give me a two hour window for service so I can secure the dogs. He assured me that the routes are finalized by 7am and that many of his clients use this method. The first week we tried this I had my two hour window by 8am, this week I didn't have it until nearly 10am and the window began at 11am; this did not afford me the time to go home and secure the dogs in the middle of my work day. Long story short - I'm done with Moar. They are more expensive than many pool companies out there and their service is less not Moar....
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Lindsay

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