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| - I placed my order with this restaurant through eat24.com.
5:55pm: placed order for 2 salads, 1 baked mac n cheese, 1 Philly cheese steak, 1 personal pizza and 1 order garlic knots.
Receive email from eat24.com immediately, it stated ETA of 30-45 mins.
6:35pm: Requested updated ETA for my food through eat24.com. They call the restaurant who states my food is ready and the driver is leaving right then. This restaurant is 5 minutes away.
7:14pm: I have requested another ETA for my food, restaurant has stated that their driver is 8-10 minutes away MAX.
7:50pm: My food is delivered without apology.
I had to stay 25 mins after my shift was over to wait for the food delivery.
I asked the driver if the delay was due to the website or the restaurant and he advised it was "deeeefinitelyk not the website's fault". I then asked if my meal would be comped or if there would be a discount/coupons?? He said "No. If I were the owner that might be a different story. But I'm not." I said okay, thanks, bye. He said "I'm just glad you are happy and not upset!"... UMM was he not there for that entire conversation??
On top of the food being 1.5 hrs late, the Philly cheese steak ended up being some type of chicken sandwich and none of the condiment sides that we requested were provided.
The sad thing is, I work in a department of 70 people who LOVE to order food to be delivered and who have never heard of this place. If I had a good experience, or even mediocre, word would have spread like wildfire about this place and they could have had many new customers.
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