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| - My party last week was told to wait at opening because, "we aren't set up yet." When seated, my eyes fell upon the dirty spoon, pictured. And the most flavorful item of our two plates this visit was the rice.
That's hardly a ringing endorsement in light of all the other glowing reviews.
The above spoon encounter was my first impression before even ordering, including that our waiter didn't know what the daily specials were (i.e., vegetables). Isn't this what you do when you come into work: find out what the specials are, and know what's in stock and not? To the spoon, when you're sitting their folding that utensil/napkin/plate display, don't you notice that there's cleaning residue on the reflective face? It was the FIRST thing I saw, before my cheeks even hit the seat.
Second-most flavorful was the side of Chinese sausage, but that's a compliment to the fabricator, not the chef, unless they're making their own sausage in-house. If that's the case, bravo.
Finally, they use a tablet to deliver your bill, and to receive your gratuity and signature. This would be acceptable if the tablet was left at your table, but it's presented to you by waitstaff--as if it were a bottle of wine whose label you were checking--so that you can make your tip selection. For all to see.
No discreetness available.
No "take your time," thank you, and appreciation for coming. In fact, we were asked if we were going to stay awhile longer to hang out, though there were plenty of empty tables and no line of customers flocking.
It's a social-pressure game, and I don't like it.
Kudos to the food runner, however, who was sociable, affable, and who noticed I left my computer bag before I'd walked out the door. Dude's got attention to detail and to people's customer experience.
So all in all, and price-point aside, the quality was lackluster. I have had better. But throw in the pricing of these plates, and the sad state of service and basic silverware presentation? I have no interest in returning.
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