A branch on my lemon tree broke off on Sunday night. I looked around at about 8PM to find a company to help me out. I needed to know if it could be saved. I messaged Heartwood and literally within 1 minute I got a response. Monday morning, Howard showed up and spent a decent amount of time here explaining to me why the tree broke, how he was going to fix it and even answered some questions in regards to other trees. This was even before I agreed to have them do the work.
When Howard showed up Tuesday morning, he gave me a call to let me know he was here rather than just walking into my backyard where my dogs surely would not have enjoyed that. He and his team took care of the tree and cleaned up. Can barely tell they were here, except for the tree is smaller and much more manageable. He explained the cuts he did on the tree, clearly took his time figuring out the best way to cut the branches off that would least impact the tree. I realized that trees have so much more to them than us common-folk know!
I would highly recommend Howard and will be using Howard in the future. Very friendly, courteous and professional.