I've been to this location several times with both my husband and my parents, but never for myself.
The last time I came in, both of my parents were kicking and screaming through the entire process, they didn't want to be there or have to go through Shoe Dog, despite all of my convincing. Frank was knowledgable and patient with my grumpy old man, never pushy and worked with our requests.
Since then, they've both been back several times for more shoes and insoles. This last time I finally decided to give it a try and what a difference it has made!
Do yourself a favor and at least get fitted for some insoles. They're a bit expensive but they last awhile and your feet will thank you.