The gym has most of what one needs to get a great workout in. I would like to see some heavy bags though. They have been upgrading the equipment, which is always great to see.
Overall the staff is polite, however there is one particular personnel who, Unfortunately, has the position of kids club manager who is very rude. She has been demeaning on multiple occasions. Today she expressed displeasure toward my wife for a yelp review she posted months ago.
"Staff are generally nice. Kids area is better for under 8 years old as older kids are very bored and the staff are tending to the toddlers."
This young lady acts more like a child with too much makeup when accepting constructive criticism. Instead of taking the opportunity to improve the customer experience she wants to demean the customer for their opinion. I hope EoS will reconsider her position as she still requires a lot of maturity and professional growth.