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  • Brand new location at the Metro Mall, open about 2 weeks at this point. It was a Saturday night and about 45 minute wait for table with 7pm arrival. Bar ran out of Coors light after the first round no big deal they were quite busy understandable. Service was painfully slow. The server was new to the industry unable to answer questions and didn't understand many. Unable to make recommendations as she does not eat meat. No big deal as we are meat eaters. Ordered Stuffed mushroom appetizer and they had a "funny" taste. I want to say "unwashed" mushroom taste but couldn't really pinpoint what was off. Ordered my NY strip with a few add on's Merlot Mushrooms and blue cheese, she had to ask twice what I meant by the order first at the table thinking that it was my side item choice and then seemed to understand when I showed her on the printed menu. Came back a second time from the kitchen for futher clarification???. 4 people total in the party and we were served the main course 1.5 hours from placing the order. We sat for quite some time at the empty table while groups of managers and trainers (?) walked by never stopping to ask how things were going or why we might be waiting so long for our food. Dinner finally arrives and none of us were feeling very hungry after filling up on bread, appetizer and dinner salad but we were excited to try our meals. My NY strip was covered in blue cheese sauce and one large portobello mushroom. I had been expecting "mushrooms" not a large single slice but perhaps I misinterpreted the menu? I had requested medium well expected pink center, it was more well and no medium. The fat had not been trimmed from the cut which I have never experienced with NY Strip but I am capable of cutting the fat :) I was expecting the meat to be quite juicy and tender given the amount of fat left in place...unfortunately it was very tough and chewy. One of the worst steaks I've had in a restaurant quite frankly. Ordered a dessert to go as we didn't want to wait any longer it was lost in translation though because it took 3 tries to split the bill between 2 couples. Overall very disappointing and definitely not worth the $100 bill :( Normally we visit the Keg or Firebirds for steak dinner, we knew this wasn't exactly the same caliber but didn't expect it to be so bad. I know that they are new and working out the kinks in service but there really isn't an excuse for bad food. Also with all of those managers hanging around you'd think one would be assigned to checking customer satisfaction at each table.
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