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| - MOVE FROM EDMONTON TO OTTAWA.
I would like to highlight the disappointing service I received from Relocations Services,
starting in Edmonton: Two Small Men With Big Hearts Moving Company showed up to pack, very disorganized, did not follow instructions, took my fiancee credit card and charged it which I clearly stated not to do.They promised that on the following day they would email her a copy of her contents packed, which we are still waiting on a month later. There were charges added which were never mentioned eg. packing supplies $300.00 which I thought were included in the $1100.00 packing cost, so I guess we paid $110 per hour to have her contents packed, Her matress and box spring were not protected, it arrived very dirty.
Shuttle which was quoted at $300.00 actually was $450.00. It felt as though when my fiancee give her credit card the company treated it like a kid set lose in a candy store.
Calgary: Talked to Wayne from AMS moving, he gave me a dollar amount, when I actually checked my credit card statement there was almost $200.00 additional to the amount Wayne spoke to me about, when asked about this charge he said it was an administrative charge that was forgotten, I think it was compensation for AMS because they charged my American express card which they usually do not accept.
Ottawa: The driver showed up with his daughter and her boyfriend, grand daughter and her boyfriend to off load. the driver was extremly rude, the crew showed no respect for my house walked from outdide to inside with there shoes and boots on, never layed out carpet runners, dug a hole in my wall which he said he was not repairing, his daughter's boyfriend is a mechanic just covered in grease and he rubbed himself up against the walls of my newly painted rooms and left grease all over my walls, never cleaned up after themselves.
I have done at least four moves in the last eight years, three of them were done by Atlas Van Lines and this one with AMS moving / Relocation Services Canada/Two Small Men With Big Hearts is by far the worse move I've had.
When I look at the final cost after all the hidden cost was incooperated, Relocations Services Canada cost is very comparable to Atlas Van Lines and I would have had another great move with great service.
Thank you very much Rob from Relocation services Canada for answering all my calls, Rob is very persistant but his service is very poor.
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