Having stayed at this hotel multiple times and having moderate rooms with ok service, I knew what to expect. HOWEVER this trip was THE worst. 1st-Having well in advance requested a first floor room (for many reasons) we were given a third floor room nearly as far from the elevator as possible. When asking to change it for our lengthy stay we were given a cold shoulder attitude and no help or care about our request or situation.
2nd- Staying near the end of the third floor smelled HORRIBLE. Something between wet dog and sweaty gym shorts. This dirty smell also lasted the week.
3rd-Cleaning staff seemed swamped and day two of trip cleaning lady on the elevator said, "I hope these people check out early, I have to get my work done." Hmmmm sorry we the public make work for you!
4th-VERY ILL mother in law was with and again staff was on the SLOW elevator yapping with each other as loud as they could hollering across us. Ugh!
5-Just don't even try and work with Miss Lana at the Front Desk. Grumpy, Rude unhelpful and uncaring.
6- Daily breakfast items are used day after day after day. I personally watched them re-serve the fruit, yogurt and bread. Oh and the "cage free eggs" are cage free because they are over cooked based from powder.
OVERALL this hotel has gone way way down. Find a better location to spend your money with staff who actually cares about their customers.