I'm not a huge fan of dental work to begin with, but these people make it fairly bearable. They use a pineapple flavored gel on your gums prior to cleaning with a water pick that numbs them slightly. Sometimes the numbing is better than others, but oh well. There are also TV's in each room and they will let you watch what you like if you are not holding on to the chair with a white knuckled grip. I do enjoy that I've had the same hygienist consistently and that she remembers I have a daughter and always ooo's and ahhhs over the pictures. She does need to remember to eat before I get my teeth cleaned though as her stomach is always a symphony of grumbles in my relatively close proximity ear.