Would you return to a place that makes you wait 40 mins with no apology or explanation offered? Neither would I. Receptionist just kept on lounging with her magazine, no seat offered, no drinks fetched, just a request that we go get ourselves a coffee and the stylist would show "soon".
0 *s for service. 3 *s for the ok haircut. Will definitely not be back. Especially after reading that tardiness is the status quo. (ok that makes me a hypocrite, yes I know it but cmon!)