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| - Came here with my girlfriend with a groupon purchased. I would give this place 1 star but I gave 2 cause the go karts were actually pretty fun.
The low rating is for the customer service and knowledge that lacks from the employees. The groupon I purchased was the middle tier which included:
2 same day races for 2 people
Upgraded helmet rental
Race suit and shoes
Headsock and sticker
Autographed poster
Bottled water
when we first arrived it's pretty intuitive, walk towards the go karts and to the front desk no real signage or where to go. When I checked in I informed the lady working I had a groupon deal and she rushed to press redeem without even reading it, giving me 2 tickets, 2 head socks, and sending me on my way to watch a video. The video was located in a tent near the track with no employees there to make sure we watched it or to even press play on the DVD player. After waiting about 10 minutes I just decided to press play on my own, they had a banquet going on also so the music was so loud I couldn't hear anything on the DVD, waste of time much? Anyways this being my first time there I didn't know 1 ticket = 1 race for 1 person. So I go back to the front desk and explain to the lady the I purchased 2 races for 2 and she starts to tell me I'm confused and that's not the deal they have. Really? Maybe you should read the deal next time before just blowing it off and snapping the redeem button first. After going on groupon to find the deal again to show her she then decides to grill me on how much I paid, at this point I'm getting fed up, if she took the extra time to ACTUALLY read it we wouldn't be having this problem. This place could be fun but the employees make it unenjoyable. Cheap and cut corners for groupon purchases, so the rundown:
They try to get you to forfeit your races, you get no upgraded helmet just whatever is on the wall, you do get a head sock but no sticker, they have race suits that look like they've never been washed no shoes, you get no autographed poster, and finally you get no bottled water unless you want to pay for it.
I'm glad I got to experience these fun machines once, but sadly the poor customer service will never have me return. Beware my fellow yelpers!
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