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| - Pros:
Chapel was very nice
Flowers and decor were done well
Cons:
Communication was nonexistent
Customer service was awful
Ran out of beer by 6PM (!!!!!???)
Did not fulfill the terms of the package
Photographer rushed us and did a bad job
Group dining was HORRIBLE
Mandalay Bay employees were rude
Fleur employees were incompetent and DOUBLE CHARGED me on a $3k bill
Antiquated paper ordering/invoicing system for everything from reception to dinner
This place is highly NOT SUGGESTED. Try one of the other many Vegas chapels that exist.
THEdetails:
We got married here this year with the Opal Shores package. After being sold on the all-inclusive package, and the intent being that we didn't want to have to deal with a lot of planning, we put the deposit down and expected to sit back and relax and let the coordinator take care of everything. Not a good idea.
Communication was not even part of their lexicon. Questions leading up to the wedding went unanswered or the answers were so terse that they didn't help at all, making it stressful to say the least. When we arrived, the computers were all down and we never heard from anyone about if everything was okay with our wedding. We went over to the chapel and got vague answers, of course, and could not find the wedding coordinator. No concern about the 4 hour line we just stood in, the people trying to enter our hotel room because of the wrong keys they were given, all of our guests having similar problems so we had to wait again in line with them, NOTHING. We spent a total of 7 hours in line for us and our guests, and had to talk to the front desk 4 times.
Day of the wedding and still have not seen or heard from the wedding coordinator. The person at the chapel seemed to only know the procedure - she knew nothing of our actual wedding, so was entirely unhelpful.
The photographer only took pictures of us for 20 minutes, even though we paid for 45. The pictures were mostly horrible, with a sprinkle of weird. We forced ourselves to pick out 20, but only about half were any good. We were so rushed that most of them were not just poorly executed, but were of us grimacing from the emotional roller coaster we just went on. Which would have been fine if we actually got the full time we paid for - we probably would have bounced back at some point.
We booked the dinner through group dining at Fleur (separately from the coordinator, which was annoying) and experienced another horrible lack of communication skills. We arrive after the wedding and the hostess had no idea what to do with the 26 of us while they set up our table. The portions were not just small - they literally didn't put out enough plates for our guests. I get charged for the $3k dinner the next day....then again a week later. They reversed the charge and charged it back again, but anybody knows that the account gets hit with the charge first. So, for 5 days I couldn't spend anything as my account was drained from the $12k I had just spent. A month later I am still fighting to talk to a manager about this.
We did not get all of the little things that made the package: the garter, custom champagne flutes, custom wedding album, and the custom wedding certificate holder.
Everything was done on paper and had to be scanned and sent in, there was no way to fill out options or pay for things online. This is horribly antiquated and things kept getting lost and were incorrect.
Thankfully, I've already curbed three other couples from getting married here.
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