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| - We had an emergency with one of our dogs related to a chronic condition. Been there, done that several times over the past 2 years. If it happens during day hours, our regular vet handles it. If after hours, we have no choice but to go to an emergency clinic.
Friday night, we had the misfortune of going to Emergency Animal Clinic where we experienced one of the absolute worst experiences imaginable. To be fair, this same dog had gone to this same clinic twice before for the same issue. Both times, veterinarians were on staff and we received the help we needed. The person on staff Friday night, I'm not sure she was an actual veterinarian.
A insertion of an IV catheter was approved by us for a specific purpose - injection of medication to hopefully stop the next seizures in the cluster. The alleged veterinarian inserted the catheter - but that was it. Apparently her preferred course of action, despite what she lead us to believe, was to simply wait until the next seizure so that diazapam could be administerd to stop it (the single seizure). That our boy already had diazapam on board, and that his seizures have never lasted as long as a minute... irrelevant. Then again, nothing we had to say seemed relevant. She clearly didn't even think it necessary to even read the intake form or maybe she would have understood the futility of her preferred treatment plan.
Fact of the matter is, unless someone was perched in front of the cage, with a syringe in hand, at my dog's first twitch, there is no physical way that diazapam could be administered before the seizure stopped on it's own! So, in short, the alleged veterinarian didn't help our dog, she simply caused him to suffer, sitting in a cage in a strange place, with a needle in his leg. Had we not demanded him returned to us, considering the veterinarian had no intention of treating him for the reason we brought him in, and had been sitting in the waiting room for those hours, chances are he would still be in that cage today!
Even at the last minutes, when we had lost patience over the fact that it was a very slow night and our dog STILL wasn't getting the treatment he needed, all the alleged vet had to do what what she said she was going to do in the first place and we would have left angry, but not as enraged as we remain. But she refused, implying the best course of action to keep our dog, untreated, alone in a cage, with a needle to nowhere in his leg, for who knows how long!
While we paid the emergency fee and 'exam' fee, though there is no guarantee the alleged vet actually looked at our dog, we refused payment for the unnecessary IV catheter, originally believed by us to be for the purposes of injecting medication to stop the cluster.
With what happened Friday, I made contact with the clinic via e-mail on Saturday. I really didn't expect a response until Monday. None came. Tuesday, I received the "please rate us" e-mail. So I did, filing out the 'internal survey' spelling out exactly what happened, and confirming a collection agency wouldn;t be pursuing us over the unnecessary (due to alleged vet's inaction, to the bitter end) for the catheter fee. That was when I discovered that the 'testimonials' page has been disabled on their web site, and they only post positive ones on the front page. Hmmmm....
Just realized it's Thursday, and there still has been no attempt by Emergency Animal Clinic to make contact, not to confirm that we wouldn't be charged for the unnecessary catheter, not even to stroke us to keep our business - we have 14 dogs - making us frequent fliers,
Consider this: With 14 dogs, we are 14 times more likely to require emergency services. If we aren't even worth a little political stroking over what we expected to be presented as "a misunderstanding" to try to keep our business, how much do you think you're worth if you have only 1 dog with little reason, except dire emergencies?
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