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  • I like Hello Bistro, don't get me wrong. That said, it's just this location that I've come to despise. Working nearby, I was so excited for this place to open awhile back. After months of disappointment, I will no longer be coming here. I cannot say that I haven't given this place more than enough chances... I definitely have. My experiences in Southside and Oakland have been better, but this location, well, my experiences have sucked. Whether I place the order online with ample notice of pickup , or order when I'm the sole customer there in the morning, my order has been wrong (more than a handful of times to say the least). I was naive to think eventually things would improve and I kept giving them chance after chance. The worst part of it is the unapologetic attitude that I received from a manager this morning upon returning to my desk with what was not my order. I ordered a skinny scrambler without cheese and was given what I'm calling a filthy scrambler with cheese (and bacon). If that's what I wanted, I would have ordered it. When I called, she said "we knew that but you already left"... And then just robotically took my info and said they may send me a gift card. I even said there was no way I was coming back there, and she didn't even try to sound empathetic to my frustration. I know that I may sound like I'm going a bit overboard, but this was like the 9th time that this has happened and I was very hangry... If I get my gift card that "may" be sent, it will get used in Southside or Oakland where the Hello Bistro staff gets orders right and provides good customer service. If you can choose which one to go to, pick one of these as downtown is just lacking in terms of service and accuracy of order.
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