The appointment was 20 minutes late. The woman doing my manicure cut my finger with the nail file and then tried to put on nail polish remover on the cut to "disinfect" it. It really stung. The nails were not filed evenly, some were rounded others were filed to a point. It was ridiculous. The nail polish was applied haphazardly and I had to take it off and redo it myself when I got home. The polish was all over my cuticles and fingers. Don't go here.