I love Einstein's Bagels, but I've never experienced such disorganization at any store like I did at this one. It should never take 20 minutes to make one toasted bagel with cream cheese. I don't know if it's because this certain location has teamed up with Caribou coffee but I think having the coffee bar behind the counter slows down everything considerdably. They should stick with what has worked at other stores and let the customer make their own coffee and it would free up people working behind the counter. Everyone just looked pissed off and disappointed waiting for their orders. I will never return to this location again.