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  • I had never been to honeybaked ham before, but had to feed 90 people for a Thanksgiving meal the day before Thanksgiving. We placed our order online a week and a half prior to the date. Ordering eight packages of roasted sliced turkey breast seem to be the best option. I got a confirmation email with an order number telling me where the location was, and when I could pick it up. I found the location easily, and prepared myself for a massive line as I had been warned by others. The line wasn't bad at all it was inside there was maybe 15 people ahead of me and it was nearly 8 AM. Everyone in the line seemed jovial, and the staff was really doing everything they could to make everyone happy and get them out quickly. When I approached the counter I gave them my order number and they had no idea what I had ordered. I pulled up a confirmation email and it did not say much except for the location and my order number. That shouldn't of been a problem if I had been the one to place the order, but I had no idea what I was picking up at the time. They didn't have a system where the orders were laid out, they had a list of the orders, or that they could look up to expedite my experience. It turned out that they needed to present me with all of my different options while I scrambled and try to get a hold of the person who had placed the order. Thank goodness the person placing the order got back to me while I was still at the location. Tayler and his team were very nice and really tried to help, but it seems that the business itself set them up for failure by allowing people to order online ahead of time but not telling the team what should be ready for being picked up. The food was fantastic and the price was OK. Tayler help me carry my bags out of the car and wished me a happy holiday. He made a situation that could've been pretty bad pretty awesome. I'll definitely be back, but I'll call in the order myself.
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