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  • Um, 2.5 stars. Beautiful store, but service was definitely lackluster. I was here with my cousin-in-law, who has been working 6 days a week for the past 3 years with no vacation in sight. This was her first trip to Las Vegas, and she was looking forward to using her hard-earned money and purchasing a Louis Vuitton purse and wallet, which she had been meticulously researching and thinking about for weeks. When she took out her phone to look up a picture she had taken of the purse she wanted from the Louis Vuitton website, a sales associate immediately swooped down on her and told her that pictures were not allowed in the store. That already made me pretty miffed, in addition to the fact that they also chastised my niece for holding her dad's video camera (which was off) for "taking pictures." Two of my cousins and I were standing around discussing which purse to try on and purchase, and no one really came by to ask us if we needed any help. Only after she had selected one of the models that she liked in the store and after we approached a sales associate, did they finally start paying some attention to us. The sales associate helping us was helpful enough, as in she obtained the different wallets we wanted to see and answered my cousin's questions, but she was very curt with her answers and didn't crack a smile once. She wasn't very friendly. We eventually figured out which beautiful bag and wallet to purchase, and my cousin happily made the purchase, but the whole experience was pretty sour and nothing like my experiences with other Louis Vuitton stores. Maybe I caught them on a bad day, but there are at least 2 other Louis Vuitton boutiques in Las Vegas, and I doubt I'll be returning to this one.
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