I found the nurses that I dealt with and one in particular to be really great. Overall though I'd have to say it's sort of like a factory; - assembly-line belt. I had, as it turned out, 3 broken bones in my foot. Like a lot of us,. you figure its just sprained, elevate it, ice, etc. but when after a week it was still very swollen and bruised I went to the walk-in at being prompted by colleagues. They saw me late in the day, sent me for x-rays across the street at York-Adelaide which facility was closed by 5 so I went the next day. They did x-ray but couldn't fit me in for an 'ink'-ultrasound for 5 days. By then I was in horrible pain. Got the ultrasound today and then ordered an additional x-ray of the FOOT realizing that the previous x-ray ordered by clinic was not what was req'd - not ankle but foot. (BTW the imaging facility terrific & thorough). Back to walk-in for followup Doc hadn't read the latest results and said I was okay but to stay off the foot and ice it. After I updated the doctor she opened the file which only contained last week's results, and read it. They had actually lost my entire file and only had these older results so I provided a CD of today's results and they still hadn't found the fax sent to them this day from Imaging Co. Horribly frustrating for me. Bottom line: I should have gone to an emergency department. Go to them only minor issues.