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| - Service: A lot of people rate the service here poorly, but on the two occasions I've been I had very good service. In both cases the server was friendly, prompt, and helpful.
Food: The food is less than mediocre. I've had a pizza that was burnt-to-crumbly; gnocchi with lukewarm canned tomato sauce poured over it; eggplant that was cooked so mushy it was like baby food; and a not-so-fresh salad. The wine list is long, but not necessarily extensive, and some odd absences (only two bottles from Argentina seems too little).
Ambiance: This is likely the main reason people come here. There are 3 levels, and each is a little different, but all are busy, noisy, full of people out for a night on the town. More of a bar feel than a restaurant feel.
Overall: Even though the food is closer to 1 star, I give it 3 stars overall because it isn't the kind of place you come to if you are looking for great food and wine (Carens is just around the corner, and light years ahead in that regard). If you're looking for a happening place to see and be seen, and choke down some burnt pizza while you do it, then Ciao is a good fit.
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