I had a broken water main in my front yard (oh joy!). Erik was actually my second estimate for the repair. He was very thorough in explaining what exactly happened, the different ways to fix it, and cost differences. He matched the price the first company gave me, AND he was able to fix it a week sooner.
This man works his butt off. This is his own company so he cares about his reputation, AND I'm all about supporting small businesses. He kept me updated via text while he was repairing it (I was at work), and even promptly returned when a second small leak sprung up after he was done. At no charge. He sadly had to dig up our nice grass, but he seemed to care about returning it back to as normal looking as possible. He cares about details.
Plumbing issues suck, but I don't feel like I got ripped off. Very comforting feeling. I hope to not need any plumbing repairs in the future, but whenever that arises, Erik will be my first phone call. Highly recommend!!!