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  • My mom went to go get a standard oil change and get her wheels rotated, balanced and aligned on Saturday March 14th. On Monday March 16th, she noticed that there was a strong burn smell coming from her engine. When they opened the hood, there was oil EVERYWHERE! It was all over the engine, the top of the hood, coming down the front grill. Every crevice was oil. When we took it back to Firestone, they found that the technician forgot to screw the oil cap on. They supposedly cleaned it up but as you can see from the pics, they did a a crappy job. Just like they did with the oil change. Firestone used to provide such good service back in the day. Now they hire mediocre technicians and don't provide the same level of quality service as they used to. What happened Firestone? You just lost five customers. Yes. FIVE. My family all used to come here for all their maintenance needs. Stay away from Firestone!! They have incompetent workers.
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