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  • I work in Solon, and live 30 minutes away. My work schedule starts very early in the morning so by the time i leave its around 2. This is one of the only places on my way to the highway and I stopped in today and it was disappointing. Ive had bad service here before but this takes the cake, I was the only vehicle in the drive thru and I was going to order a few things. Jonita comes on the intercom and does the usual speal. I was going to order the K6 and one other thing. Before I could even finish saying the first part of my order, she interrupts me and says, "what do you want to drink". I told her large coke. Before I could even say the next part of my order, she says "5.31, pull up". Needless to say that is less than good customer service. This place has a habit of having employees that either don't care or are impatient with customers. I have worked in the customer service industry for the better part of 15 years and this in inexcusable. Granted working in fast food isn't the most glorious of jobs but its a job. My coworkers have been here before and have experienced the same issues. I don't think ill be coming back. This place either needs to do some more training with their employees or find ones that actually care.
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