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| - I was once somewhat of a regular, however, my last experience was not a very good one. Regarding my nails, the staff are great and I am pleased with the outcome. Unfortunately, I am upset with their policy regarding their gift certificate. Last August, I purchased a gift certificate, paid $35.00, and gave my mom the certificate as a gift. It was a trying year for my family, my father has been in and out of the hospital and is currently unwell. My poor mom cannot leave his side for very long and was unable to use the gift certificate. She then gave me the certificate to use, please note that the certificate was given to my one year and a little less then one month after it was initially purchased. To make this story short, "Spring Nails and Spa" did not honour the gift certificate because it had expired. I told them about my situation, they did not budge. They stated to me that, "We will not even honour it if it was one day old". I understand that the gift certificate has expired. However, I would understand if it was a coupon, but I did pay for the gift certificate and unfortunately was unable to use it. I thought that they would understand and use some good customer service, however, it was not the case. I will have to pass on any future visits to this spa and hope that they will eventually realize that they need to evaluate their policies and procedures. Karma...
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