My daughter and I came in today for a pedicure. I was really impressed by the cleanliness of the place. We got to pick out a bath bomb and sugar scrub. It was nice to have a choice of drink and book full of colors to choose from. I really appreciated the individual plastic wrap bowls and individual pedi kits. I was just recently diagnosed with diabetes and felt safe getting my pedicure done. Val and Kristine were both knowledgeable answering questions for my questions. I have read other reviews and did not see any negatives. Give these guys a chance. They have only been open 3 months too!! Input is important to them too!