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| - We enjoyed living here for 3 years; however, when we bought a house we put in our 60 day notice. We kept the apartment immaculate and were never late on payments. They wanted to do the walk through without us; however, I insisted that my father-in-law be present since it was after our move out date and I didn't trust them to give an accurate move out quote. I wanted to be proactive and called a couple days after the walk through to find out if we would be getting our deposit back or if there were any charges. They told me they couldn't help me and told me someone else dealt with move outs and would call me as soon as they returned to the office. Of course, they never called. I called again and got the same response. Assuming this was the second time I went out of my way to find out about the deposit, I assumed they would have this person call me back. Nope! I called a THIRD time, still no one could help me except this ONE person who clearly doesn't do her job. I finally had my father-in-law go to the office because at this point it was a month after our move out date. He spoke with the manager Kelly, who gave him a long story about how they take photos and it goes to the corporate office and someone would get back to us soon. Being proactive proved to not work with this company. Tonight, we received a letter titled "Urgent attention requested by Christine Hambric, the assistant manger who was supposed to return four of my requests." It states that the "balance due for the apartment has been held from collections for WELL OVER 30 days. If no contact is made, the balance will be referred to collections." My husband and I are furious. Not only did we contact them 4 times in the last month and a half, but they have never returns my calls and this is the first time we have heard from them. There is not even an explanation of the fees. The letter just states that it will go to collections if it is not paid in a week. The office will be hearing from me bright and early tomorrow. If they don't resolve this, I will contact those at the corporate office. This is no way to treat people that were always on time with payments, clean, and respectful residents. I am not a person that writes poor reviews and find that we are very easy going people. However, I cannot believe that a company could treat good residents like this. Do yourself a favor and don't live here. I'm extremely disappointed.
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