This Marriott has a problem at the front desk. This is the most upsetting experience I have ever had while checking into a hotel. To put that in perspective, I stay at hotels at least a couple of times per month. I stay at Marriott hotels whenever I can because in the past I have always been able to count on consistent and excellent experiences. However, the person at the front desk when checking in here is not consistent with the Marriott brand. She was so rude and confrontational I will be sure to never stay at this location again.
I reserved a room for two nights (the 10th and 11th) knowing that we most likely won't be checking in until the middle of the night the first night or very early morning the next day (11th). I phoned twice so that they were aware we would be checking in very late. Both times I was told it wasn't an issue and I confirmed that my account was noted.
When I arrived and checked in at about 6am, the person at the front desk told me in a very nasty tone, "it's a good thing my system hasn't switched over yet or else you would've had a problem". Really? I don't need to know about your system. I prepaid for my room and was told it wouldn't be a problem twice AND the system has not "switched over yet" (whatever that means) so why even begin to address me that way? It didn't stop there with her attitude and tone.
Again, judging from my experience and other peoples reviews, this hotel has a problem at the front desk.
Enough said.