Went to the nursery Easter Sunday, Spoke with a knowledgeable and helpful pers on by the name of Sasha. W have a backyard we wanted redone. We filled out the paperwork for a consult and have waited 5 days with no response. I called this morning and the manager told me because I HAD NEGLECTED TO PUT A DATE ON THE REQUEST. They were waiting for me to call. I asked him why wouldn't you be proactive enough to call me as I had given my phone number? No answer! Apparently they make too much money and can afford to blow off customers, I thought this was only true in California. Need less to say I'm taking my business elswhere.