My family and I used to love this place. My folks turned me on to them years back. The last time we were there was a couple of years ago, horrible service followed by undercooked food.
The family and I decided to give them another chance. We went there earlier this evening hoping things have improved.
Not in the least, we started out with a cheese crisp(appetizer), it was no where near crisp. The tortilla was chewy and the cheese was barely melted. I asked for another one, it came about 20 minutes later but was burnt to a crisp. My kids who normally devour these things, had no desire to eat it. On top of that my wife ordered a combo plate, her meal was undercooked as well, not even worth taking it home.
The bottom line is: They lost business of a family who enjoys dinning out quite a bit.
What happened Serranos, so sad.