The customer service at Apex Index was great! They answered all our questions and helped make the check-in process easy. Btw, if you say "I'm a good monkey" and it's your first time there, they will make your entrance 1/2 price! Once we had all our gear, we were directed to the "lessons" area so we could be taught the appropiate way to wear the belts and use the ropes. Once we were done with that, our instructor showed us around the facility and gave us tips on how to use the different ropes and walls. Overall we had a great experience and it made a great memory. Only reason I docked one star was due to their lack of AC. The building is really hot and they have industrial fans to kind of keep the heat down. But the heat definitely served to burn a few extra calories.