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| - Update 2017-07-18
Wife went to dentist and they found the filling had CRACKED HER TOOTH. Not cool, back to 1 star.
I received an email from Donna saying that they performed an audit of the charges per my original review below. Donna said in the email that they refunded the charges to my insurance company as she admitted it was incorrect. Although I have no proof of their refund to my insurance company I appreciate the kind apology and I trust they are making this right. I have improved my rating from 1 star to 3 for that.
As mentioned in my original review, my 1 star rating was due to the dishonesty my wife experienced, not for Dr. Thompson's performance. If my wife and I come back to Dr. Thompson for dental work, I'm sure we would be given the same good treatment as we first did. Thank you Donna and Dr. Thompson.
ORIGINAL REVIEW BELOW:
I'd like to add my rating along with Regina F.'s review earlier. This review is not necessarily on the performance of Dr. Thompson, rather the dentistry's billing. My wife had some fillings done by Dr. Thompson that developed sensitivity afterwards. She set up a follow up to resurface the filling and after the visit left the office satisfied (as a side note: their scheduling is very inflexible, ie only open a few times a week, limited hours).
This would have been an otherwise positive experience, HOWEVER (and yes, this is a big however), a few weeks later, we received a large bill for this visit (just under $100). The bill stated that the insurance company had paid their portion, and we were expected to pay the remaining difference. The charges had absolutely nothing to do with the filling (x-rays, consultation fee, etc). First of all, it is the Doctor's responsibility to ensure his work is sufficient. There were no x-rays taken. There was no additional work done, except to resurface the filling, which took 15min.
My wife called the office and the billing lady stated that they "assumed" these services had been provided. She said she would "take my [wife's] word" and remove the charges. When asked how their office determines charges, she stated they schedule ahead of time what charges they anticipate. So, you're charging us for work that hasn't been done?
In my opinion, this is absolutely dishonest, they get to keep my insurance's money, and apparently have been doing this to others for some time (Regina's review was back in 2014, it is now 2016). I WOULD NOT RECOMMEND A BUSINESS THAT IS NOT HONEST. THIS BUSINESS IS NOT HONEST IN THEIR BILLING, AND YOU'LL PAY FOR IT, LITERALLY.
ps. he does have an office in Scottsdale, if you still insist of supporting dishonest businesses.
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