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  • I have been visiting this location for three years. I visit when I'm in Whitby to do some shopping at the outlets. I would say that it has been half a year since my last experience. Things have changed for the worst. Today, I went through the drive-thru. I ordered a grande unsweetened passion tango tea. The barista got my order correct, so I was pleased. Well, he handed me the drink with it dripping down my left hand. He did manage to get me napkins. How about mopping up the mess before giving it to a customer?! I proceeded to wipe around the beverage cup and my hand. I placed the beverage in my car cup holder and used another napkin to soak up the beverage on top of the lid. The straw given to me in the paper wrapper was wet. I gave it back and used a clean, dry one in my car. There was so much ice that it was difficult to stick the straw in my beverage. I told him that this exercise was ridiculous. When my beverage finally stopped dripping, I placed my wet napkins and straw wrapper in an empty Starbucks cup that I had finished earlier in the day, closed the lid, told that barista that "this [cup] is for you," left it on the drive-thru ledge, and left. At least two baristas need training on how to properly fill an iced beverage in a cup and how to wipe up a beverage in such a state before presenting it to a customer.
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