| rev:text
| - This was certainly a Mother's Day Mess.
There were 7 of us that got a table for dinner last night (Mother's Day). It was crowded (completely expected, as, well, all restaurants are crowded for Mother's Day), but not only was every table filled (either with people or with dirty plates that weren't cleared), they seemed to be extremely understaffed. Literally, the only thing that went right was that we were seated on time.
The waitress brought out 4 waters (again, there were 7 of us), and it took nearly 10 minutes to get the other 3 waters (she brought 4 over), and then we were NOT offered water again for the rest of the night. I kid you not, the only reason why I had 2 cups of water the entire dinner was because she brought an extra water to start. No one at our table was offered of given refills of their 7-Up, their water, their iced tea, and I was never asked if I would like a second beer.
About 20 minutes after being seated, she took our order. After placing the orders, because our table was directly next to the door (I was the unfortunate soul at the end of the table and literally right next to the door), I noticed people congregating directly next to me, and next to the "Please Wait to be Seated" sign. It took the staff roughly 10-15 minutes to even NOTICE these people that were hovering over my while i was sitting at the table. Not to seat them, but just to even recognize that people were there waiting to try and be seated. I keep watching the 3 staff workers (1 male who appeared to the be the bartender and 2 females who were waitresses) who would look up and see the groups of people, but not do anything. Seriously, they'd do absolutely nothing and the groups started to just seat themselves. That's when the staff workers would go over to them and ask if they had a reservation.
This was my first and will be my only time in, which is unfortunate, because the food was good. I had the pepperoni and ham rollatini and shared a pepperoni pizza with a few others at the table. This is also where we had to wait to get our 7th plate and place setting for grandma, as they didn't even have enough table settings for our group. We went up to the bartender to ask for silverware and a plate, and he said he didn't see any. That was seriously his response; "he didn't see any." So yes, grandma actually used a napkin as her plate for the meal. The waitress did finally bring over a plate when we finally tracked her down, but by then she was already full and done eating.
When we had finished the meal, we waited another 20 minutes for our waitress to either give us the bill, or check on us; none of the above ever happened. I went out with credit card in hand walking after the waitress to get the bill paid. When she finally returned with the check, everything was signed, and then I realized she never gave the credit card back. So we had to wait again and find her and get the credit card back.
Yes, I would imagine (at least I would hope) that this is not typical, but this was just absolutely horrendous service. I do understand that service becomes slower as it gets more crowded, but the second you substitute poor service just for getting people in and out, you're asking for a poor review like this. Attention to detail is critical in the restaurant business (especially in the city of Scottsdale where there is truly wonderful restaurant choices on every block), and when you don't once refill waters or drinks for an entire table, when you have a customer eating off of a napkin for their meal, when you cause a blockade at the front door directly next to customers eating because there's no one greeting/informing guests of the status of open tables or a wait time, when you don't give a credit card back with the check, you deserve to get a 1-star rating.
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