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| - I've been a Mad Mex fan for years. Since college, I've not met a Mad Mex I didn't like. You can't go wrong with "Big Azz" margaritas and doesn't-make-you-sick, Americanized Mexican food. I frequent the Robinson location regularly, as I both work and also also live nearby. Lunches with co-workers, happy hours, date nights and dinner and drinks with friends have always been hosted at Mad Mex, with delicious drinks, boneless wings, pick-a-dippa, and decent, but not-delicious meals.
Throughout the years, I've seen several families inside the restaurant. A children's' menu, high chairs, and a dark, loud restaurant made Mad Mex our first choice for dining when our friends came into town. (You see, they have a toddler and I have an infant, plus there aren't a whole lot of non-chain restaurants in the area.)
We walked in at 5:20pm on a Saturday evening and asked for a table for 4 with two high chairs; we were seated at a booth and given only one high chair, as policy prohibits flipping the chairs upside down to accommodate an infant carrier (annoying, but....fine...whatever.) We were given 3 adult menus for 4 adults (?) and a children's menu and crayons for the toddler. The high chair was FILTHY! As my friend cleaned it for her toddler, the waitress greeted us and proceeded to tell us that most people don't bring their kids to the restaurant. We instantly felt embarrassed for bringing our families and unwelcome.
Despite our less-than-desirable greeting, we decided to stay. Margaritas, tortilla chips, guacamole and salsa were happily devoured. As usual, the dinners were just okay, boasting uncooked vegetables in the BARErito (think burrito bowl) and fajitas and undercooked blue cornbread, served with the enchiladas.
While the toddler seemed to enjoy her quesadilla, brownie and ice cream from the kids' menu, we will likely not return to Mad Mex, by choice - certainly not as a family - after being made to feel unwelcome.
Oh, and by the way, I counted 8 young children in high chairs on the floor and spotted two families with carriers waiting to be seated. I hope their experience was better than ours.
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