can I give a 0 star?
this was absolutely the worst car rental experience I have ever had and I have been traveling and renting cars for 20 years.
they lied to me about my insurance coverage needs and refused to let me leave without buying their insurance. Then after I return the car I was shocked at the final price, and they said it's because the insurance has a 28% tax. 28% tax?!! they didn't offer a transponder, so when I accidentally got on the toll road, they charged me a $50 "administration fee" (really, it costs them $50 to send the toll agency the toll charge of $10?!)
avoid this place at all costs. Every other customer that was there at the time were angry, and when I returned the car, I found the exact same mood with the next batch of customers.
I've learned my lesson, always stick with a major rental company. this was ridiculous, and after all the extra taxes and charges, I ended up spending more than I would have with one of the name brand rental companies!