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  • Been a member for over 25 years. Gone downhill quickly in last 10 years. The last year has been ABSOLUTELY AWFUL. They communicate their changes with little to no notice. Be prepared to run into many a headache accessing their online banking. They will update things without any notice to their customers. You will go to log in and your account can't be found to even do anything. You are basically held hostage trying to get into your account. Plan on spending 1 1/2 hours on the phone waiting because they are busy, and another 30-45 minutes to set everything up again. Then, you'll want to brace yourself, because they will lock you out again,a couple months later. Their system doesn't tell you you need to create a new password , it tells you they can't locate your account. Reality is they added a new password requirement. And the Desert Financial madness continues. It's called deja vu people! Speaking of the incompetence...how hard is it to email or mail notifications to customers? Or even post some sort of notice on their website since their system can't notify people as to what the error really is? ...unthought of concepts to them apparently! Guessing that's why they changed their name recently from Desert Schools to this Desert Financial- they have got to distance themselves from the ramifications. Unless you have lots of time to waste trying to access YOUR money - Customer beware!!! Desert Disaster Financial is more like it!
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