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  • For those of you who only read partial reviews--this review is about Guitar Center as a COMPANY and not this individual location. I admit that outright. I usually give 4s and 5s. I'm one of those people who has positive things to say about just about anywhere...but not here. Don't get me wrong--I have no problem with this individual location. I have been trying to order something site-to-store from the parent company website for three days. First, they advertised it as one price but as soon as it went into my cart it showed up as costing $100 more! Because of our timeline, I ordered the item. Well, Guitar Center must have a HUGE amount of fraud, because my credit card was instantly shut down (and I buy a lot of weird stuff, a lot of stuff online, spend money in different countries all the time, etc--this was NOT an expensive item, either).. WOW! So once I get that cleared up, I sent a screen shot of the original price--a price that I had confirmed via telephone with GC CS rep Preston. They "lost" my first screen shot. I re-sent it, and uploaded it to a server to provide them with a URL...so this time they couldn't lose it. All the while, EVERY agent asked me to call them on the phone to re-order. I went through a friend's affiliate link after they told me about GC, giving them appropriate credit for the sale--so this unscrupulous company was actually trying to get out of giving credit under the terms of their OWN affiliate program! So now they're claiming they have to cancel my order and I have to re-order via the phone, or they cannot honor their own coupon code. Well, the STORE might be just fine. I don't know. I didn't make it that far. But I can tell you that the parent operation is questionable. I'd rather give my business to a more ethical operation. Sorry, GC Tempe...4 kids and who knows how many more musical instruments, and GuitarCenter.com lost you my business.
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