I received a vintage LV bag from a friend of mine when her mom passed away. This bag has sentimental value and I wanted to have it refurbished. I was in Las Vegas this weekend and based on the Yelp reviews I went to the LV store in the Wynn to see about having it repaired.
I went to the counter and no one would make eye contact with me. I finally got someone's attention and asked about repair work - so they called over their repair "specialist". I showed her the bag and and she said since someone "other" then LV had made a zipper repair to the bag, they "would not touch it". She practically threw it back at me and when I asked her for a shopping bag, she went out of her way to find me a PLAIN white shopping bag. I was so completely offended - she didn't offer to show me a new bag, clean the old one or engage me in any way. If she had, I might have purchased a new bag.
I've never been treated so shabbily by a sales person in my life. I had several other purchases with me and was obviously in a shopping mood - I ended up walking into the Chanel boutique at the Wynn and was treated wonderfully and had great time. I specifically went to that Louis Vuitton store based on the reviews here on Yelp, but was very disappointed. I would bypass this store entirely and go to Chanel for a purse - you'll have a much better experience and won't be treated like scum by a snooty little shop girl.