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  • Want to feel ignored, alienated with abysmal customer service? You're better off cutting your own nails at home than coming here which is what happened to me today. I walked in and asked if I could have a pedicure. There were 2 ladies on staff and only one had a customer. I assumed the second lady was JUST reception. She asked me if I wanted to have the service now which I said yes. She said I had to make an appointment which is understandable if only one lady was qualified to do it. Instead of offering me the next available time (the logical thing to do) she stared at her BLANK appointment book and hovered around a future date to ask what date I wanted.... I informed her that it looked like the next available appointment in her book would be in half an hour so I can come back then. She looked VERY confused, gave me a business card, asked me to call and then penciled me in... Anyway I came back half an hour later and the lady who I assumed was the receptionist was giving a manicure to another customer... She didn't recognize me and asked if I'd like to make an appointment. I told her I spoke to her half an hour ago to make an appointment for right now. She sounded confused and asked me to sit and wait. I waited another half hour and the customers both the ladies were working on were ONLY getting their nails buffed. Not even painted yet! All four of them were chatting it up in Mandarin not giving a damn that they were late on my appointment. I am Chinese but I don't speak mandarin. Maybe if I did I would've been taken seriously. Anyway I told the lady who booked me to cancel my appointment and left. Their prices were decent but their service is garbage. Youre better off saving $20 by cutting and painting your own nails at home. At least that way there is no service inadequacy to complain about.
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