They are understaffed but the staff they do have works pretty hard. Plus side - mixed greens were good and fresh. down sides - waited forever for our food - BIG down side - there was 3 of us who all ordered our own mini pizzas one of them came out wrong and instead of remaking it they took it away and pulled the peppers off of it - nuked it and reserved it. The pepper juice still was in the pizza so huge yuck factor. My husband really liked his beer and pizza mine was only okay and my pepsi was refilled after asking 3 times - but with diet pepsi. They do have kinks to work out.